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Foundations: Supporting Families

Last updated: March 2026

Foundations: Supporting Families is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and safeguard personal information when you visit our website or use our services.

Who We Are

Foundations: Supporting Families provides child contact services, family mediation and support services for families experiencing separation or change.

For the purposes of data protection law, Foundations: Supporting Families is the Data Controller of the personal information you provide to us.

If you have any questions about this policy or how we use your data, please contact:

Email: reception@foundationskent.org.uk
Address: 18 New Road Avenue, Chatham, Kent, ME4 6BA

What Information We Collect

We may collect and process the following types of personal information:

  • Name and contact details (such as email address and telephone number)

  • Information provided through website enquiry forms

  • Information relating to referrals from courts or local authorities

  • Details relevant to arranging family time sessions, mediation or support services

  • Technical information such as IP address and website usage data

We only collect information that is necessary to provide our services or respond to enquiries.

How We Use Your Information

We use personal information to:

  • Respond to enquiries and provide information about our services

  • Arrange and deliver family contact sessions and mediation services

  • Manage referrals from local authorities, courts or professionals

  • Maintain records to support safeguarding and service delivery

  • Improve our website and services

We will not use your information for marketing purposes unless you have given clear consent.

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Consent – where you have given permission for us to use your information

  • Legal obligation – where we are required to process information by law

  • Legitimate interests – to provide safe and effective services

  • Vital interests – where processing is necessary to protect someone’s safety

Sharing Your Information

We may share information where appropriate with:

  • Courts or legal professionals

  • Local authorities or social services

  • Mediation professionals

  • Safeguarding authorities where required

We will only share information when it is necessary, lawful and proportionate.

We do not sell personal data to third parties.

Data Security

We take appropriate technical and organisational measures to protect personal information from loss, misuse or unauthorised access.

Access to sensitive information is restricted to authorised staff and volunteers who require it to carry out their roles.

How Long We Keep Information

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including safeguarding, legal or regulatory requirements.

Retention periods may vary depending on the nature of the service provided.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request erasure in certain circumstances

  • Object to or restrict processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

More information can be found at:
https://www.ico.org.uk

Cookies and Website Usage

Our website may use cookies or analytics tools to understand how visitors use the site and to improve user experience.

You can control cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.